Shipping Policy

Last updated: 28 September 2026

This website is operated by Toyloria. By placing an order through our website, you agree to the shipping terms described below. This policy provides clear information about order processing, shipping charges and delivery.

1. General

All orders are subject to product availability. We make reasonable efforts to keep stock information displayed on our website accurate and up to date. However, an item may occasionally become unavailable after an order has been placed.

If this happens, we will contact you and offer you the choice of waiting until the item becomes available or receiving a refund for the unavailable item.

2. Shipping Costs and Delivery Times

We currently offer delivery within the United Kingdom.

Economy Shipping: Free delivery within 5–8 business days.

Standard Shipping: £15 delivery within 3–4 business days.

Available delivery options and applicable charges are displayed at checkout before payment is completed. The shipping charge displayed at checkout is the final delivery charge for your order.

Delivery estimates begin after the order has been processed and dispatched.

3. Delivery Area

We currently deliver within the United Kingdom only.

4. Order Processing and Dispatch

Orders are normally processed and dispatched within 1–3 business days after payment has been successfully received.

Processing time is separate from the estimated delivery time.

Orders are processed Monday to Friday during normal business hours, excluding UK public holidays. Orders placed during weekends or public holidays will be processed on the following business day.

Processing or delivery may occasionally take longer during busy periods, public holidays, courier disruptions or other circumstances outside our reasonable control.

5. International Shipping

We do not currently provide international shipping services. Orders can only be delivered to addresses within the United Kingdom.

6. Delivery Address Changes

If you need to change your delivery address, please contact us as soon as possible.

We may be able to update the address before your order has been dispatched. Once an order has been dispatched, changing the delivery address may no longer be possible.

Customers are responsible for providing a complete and accurate delivery address when placing an order.

7. Delivery Delays

Delivery timeframes are estimates and cannot be guaranteed.

Deliveries may occasionally be affected by courier delays, adverse weather conditions, public holidays, peak seasonal demand, transportation disruptions or other circumstances outside our reasonable control.

If your order has not arrived within the estimated delivery period, please contact us so we can investigate the shipment.

8. Tracking Information

Once your order has been dispatched, you will receive tracking information where available.

Please allow up to 48 hours after dispatch for tracking information and shipment updates to become available.

You can also use our Track My Order page to check your shipment.

9. Parcels Damaged in Transit

If your parcel arrives damaged, please contact us as soon as possible.

Please keep the original packaging and provide clear photographs of the parcel, packaging and damaged product. This information will help us assess the issue and provide an appropriate solution.

10. Items Out of Stock

If an item becomes unavailable after you have placed an order, we will contact you to discuss the available options.

You may choose to wait for the item to be restocked or receive a refund for the unavailable item.

We will contact you before taking any action where your decision is required.

11. Cancellations

If you wish to cancel an order, please contact us as quickly as possible.

Orders may be cancelled before they have been dispatched. If your order has already been shipped, please refer to our Return & Refund Policy.

12. Returns and Refunds

For information about returns, unwanted products, damaged or incorrect items and refunds, please refer to our Return & Refund Policy.

Nothing in this Shipping Policy limits your statutory consumer rights under applicable UK law.

13. Contact Information

Toyloria
52 Currie Street
Hertford, SG13 7DB
United Kingdom

Email: help@toyloria.shop
Phone: +44 7456 083615
Website: toyloria.shop