FAQs
Last Updated: 28 September 2026
Welcome to Toyloria! Below are answers to some of our most frequently asked questions.
1. Where does Toyloria deliver?
We currently deliver within the United Kingdom only.
2. How long does delivery take?
Orders are normally processed within 1–3 business days.
After dispatch:
- Economy Delivery: Free — approximately 5–8 business days
- Standard Delivery: £15 — approximately 3–4 business days
Delivery times are estimates and may vary due to circumstances outside our control.
3. Will I receive a tracking number?
Yes. When your order is dispatched, we will send you tracking information where tracking is available.
Please allow up to 48 hours for tracking information to become active.
4. Can I change my delivery address?
If you need to change your address, contact us as soon as possible at help@toyloria.shop.
We may not be able to change the address once your order has been processed or dispatched.
5. Can I cancel my order?
If you want to cancel an order, contact us as soon as possible.
If the order has already been processed or dispatched, cancellation may no longer be possible. In that case, our Return & Refund Policy will apply.
6. Can I return my order?
Yes. Eligible items can generally be returned within 30 days of delivery.
Items should normally be unused, undamaged and returned in their original packaging. Please contact us before sending a return.
7. How do I request a return?
Email us at:
Please include your order number and explain the reason for the return.
8. What if my item arrives damaged or defective?
Please contact us as soon as possible after receiving your order.
Send us your order number and clear photos of the damaged or defective item and packaging so we can review the issue and help resolve it.
9. How long do refunds take?
Once an approved return has been received and inspected, refunds are normally issued to the original payment method.
The time for the funds to appear in your account may depend on your bank or payment provider.
10. What payment methods do you accept?
Available payment methods may include major debit and credit cards and supported digital payment options such as Shop Pay, Apple Pay and Google Pay, depending on availability at checkout.
11. Are my payment details secure?
Payments are processed through secure payment systems. Toyloria does not normally store your full payment card details.
12. What currency are your prices shown in?
Our prices are displayed in British Pounds Sterling (GBP / £).
13. What should I do if I receive the wrong item?
Please contact us at help@toyloria.shop as soon as possible and provide your order number and details of the item received. We will review the issue and assist you.
14. What if my order hasn't arrived?
First, check your tracking information if tracking is available.
If your order is significantly delayed or you believe it may be lost, contact us at help@toyloria.shop with your order number.
15. How can I contact Toyloria?
You can contact us using:
Toyloria
52 Currie Street
Hertford, SG13 7DB
United Kingdom
Email: help@toyloria.shop
Phone: +44 7456 083615
Website: toyloria.shop